Virtual Pro Gaming has strongly emphasized that the current situation, where players are unable to access the service they paid for, is completely unacceptable. The devoted and enthusiastic community of Pro Clubs players deserves prompt and satisfactory responses. 

According to Virtual Pro Gaming, these players form a substantial portion of FIFA's customer base, and they should be treated with utmost respect. Their loyalty and continued support, solely driven by their love for Pro Clubs, warrant proper attention and acknowledgment from EA.